Shipping Policy for Playful Apparel
Welcome to Playful Apparel. We are committed to delivering your carefully selected items from our collection at playfulapparels.com directly to your doorstep with care and efficiency. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery, and related guidelines.
1. Order Processing and Handling Time
Once you place an order on playfulapparels.com, it enters our processing queue. Our team works diligently to prepare your order for shipment. All orders are processed during our standard business days, Monday through Friday, excluding weekends and major public holidays. The time between when you place your order and when it is shipped out from our fulfillment center is our order processing or handling time. Please note that this time is separate from the actual transit time handled by the shipping carrier.
2. Shipping Destinations
We currently offer shipping services within the United States to all 50 states, including Puerto Rico. Additionally, we provide international shipping to a growing list of select countries. At checkout, you can enter your destination country to see if shipping is available and to view the specific shipping options and costs for your location.
3. Shipping Methods and Carriers
We partner with reliable shipping carriers such as USPS, UPS, and FedEx to ensure your packages are delivered safely. The specific carriers and services available will depend on your shipping address and the selected delivery speed. During checkout on playfulapparels.com, you will be presented with the available shipping options (e.g., Standard, Expedited, Express) along with their associated costs and estimated delivery timeframes. You can choose the option that best suits your needs.
4. Shipping Costs
Shipping costs are calculated based on several factors, including the delivery destination, the selected shipping service, the weight of your package, and the total value of your order. The exact shipping cost for your order will be clearly displayed and itemized before you complete your purchase at checkout. We may periodically offer promotional events with free or discounted shipping, which will be prominently advertised on our website.
5. Delivery Timeframes and Order Tracking
Estimated delivery timeframes begin once your order has been shipped and a tracking number has been generated. These estimates are provided by the shipping carrier and are not guaranteed by Playful Apparel. Transit times can be affected by factors outside our control, such as carrier delays, weather events, or customs processing for international orders. As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress.
6. International Shipping Considerations
For orders shipped outside the United States, please be aware that they are subject to the import laws and regulations of the destination country. You, as the recipient, are the official importer of record and are responsible for all applicable customs duties, taxes, and brokerage fees. These charges are not collected by Playful Apparel at checkout and will be payable directly to the carrier or relevant authorities upon delivery. We recommend contacting your local customs office for more information on potential fees before placing an international order.
7. Order Changes, Address Accuracy, and Undeliverable Packages
To ensure prompt processing, we are unable to make changes to an order (including shipping address or item selection) once it has been placed and entered our fulfillment system. It is your responsibility to provide a complete and accurate shipping address at checkout. We are not liable for packages shipped to an incorrect address provided by you. If a package is returned to us as undeliverable due to an incorrect address, carrier failure, or refusal of delivery, we will contact you to arrange reshipment. Please note that additional shipping fees may apply for reshipping.
8. Shipping for Multiple Items
If your order contains multiple items, they may ship from different inventory locations or in separate packages to ensure the fastest delivery possible. You will receive separate tracking numbers for each shipment, and you will not be charged extra shipping fees if your order is split.
9. Lost or Stolen Packages
Once a package is marked as “Delivered” by the shipping carrier, Playful Apparel is no longer responsible for it. If you have not received your package but the tracking shows it as delivered, we recommend first checking with neighbors, your building management, or the carrier for more specific delivery details. For packages lost in transit that were not marked as delivered, please contact our Customer Care team within a reasonable timeframe so we can initiate an inquiry with the carrier on your behalf.
10. Contact Information for Shipping Inquiries
For any questions regarding your order’s shipping status that are not answered by your tracking information, please reach out to our dedicated Customer Care team. You can find the appropriate contact form or information on the playfulapparels.com website under the “Contact Us” section.
This policy is subject to change. The terms applicable to your order will be those in effect on the date you place your order.