Playful Apparel Return & Refund Policy

At Playful Apparel, we are dedicated to ensuring your complete satisfaction with every purchase made on playfulapparels.com. We understand that sometimes a product may not meet your expectations, and we have designed a straightforward returns process to make things right. Please review our policy carefully to understand how to return eligible items for an exchange or refund.

1. Eligibility for Returns
To be eligible for a return, the item must be in its original, unworn, and unwashed condition with all tags and labels attached. It must be returned in the original packaging or a suitable protective package to prevent damage during transit. Returns must be initiated within the specified return window from the date you received the item, as detailed on your packing slip or order confirmation. This timeframe is designed to give you ample opportunity to try your items while also ensuring we can efficiently manage our inventory.

2. Non-Returnable Items
For health, safety, and hygiene reasons, certain items are considered final sale and cannot be returned. This category typically includes, but is not limited to, items marked as “Final Sale” or “Non-Returnable” on the product page, swimwear (if the hygiene liner has been removed or tampered with), undergarments, accessories that have been personalized or monogrammed, and any items that have been damaged due to customer misuse or are not in their original condition. Please inspect your order upon reception and contact us immediately if you receive a defective, damaged, or incorrect item, so we can evaluate the issue and provide a prompt solution.

3. Initiating a Return
To start a return, please visit the Returns Center within your account on playfulapparels.com or access it via the link provided in your order confirmation email. You will need your order number and email address to begin. The online system will guide you through the steps, allowing you to select the items you wish to return and specify your reason. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions, including the return shipping address. For your protection and to ensure proper processing, please include the RMA number on your return package. Returns sent without an RMA may experience significant delays or may not be processed.

4. Return Shipping & Costs
Unless the return is due to an error on our part (such as shipping the wrong item) or a confirmed product defect, the customer is responsible for the cost of return shipping. We recommend using a trackable and insured shipping service for your return, as we cannot be held responsible for packages lost in transit back to our facility. The return shipping cost will be deducted from your refund unless otherwise specified. We do not assume liability for return packages until they are physically received and scanned at our returns facility. In some cases, we may offer a prepaid return shipping label for your convenience, the cost of which may be deducted from your refund.

5. Inspection & Processing Timeline
Upon receiving your return at our warehouse, our quality control team will inspect the item(s) to ensure they meet our return eligibility criteria. This process is essential to maintain the quality and integrity of our inventory. Once the return is approved, your refund or exchange will be processed. Please allow a standard processing period from the date we receive your return for this inspection and subsequent financial processing. The speed of the refund appearing in your account will then depend on your original payment method’s policies; credit card refunds, for example, typically take several business days to post after we issue them.

6. Refund Method & Amount
Refunds will be issued to the original form of payment used for the purchase. Please note that any original shipping fees are generally non-refundable. The refund amount will equal the price you paid for the returned item(s). If you received a promotional discount on your original order, the refunded amount will reflect the proportionate price paid for the returned item(s). Sale items may be refunded at the sale price paid.

7. Exchanges
We currently facilitate exchanges by processing a return for a refund and then a separate new purchase for the desired item. This method ensures you can quickly select the new size or color you want without waiting for the original return to be fully processed. To do this, simply initiate a return for the unwanted item as described above and place a new order on playfulapparels.com for the replacement. Please note that product availability for your new choice cannot be guaranteed during this process.

8. International Returns
Customers returning items from outside the United States must comply with all local customs and export regulations. The customer is responsible for any duties, taxes, or brokerage fees incurred when sending the return shipment. We advise declaring the package as “Returned Merchandise” with minimal declared value to potentially reduce fees. The refund will be issued for the merchandise value only and will not include any original international shipping, duties, or taxes paid, as these are typically non-refundable.

9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact our Customer Care team immediately. We will apologize for the error and provide a prepaid return shipping label for you to send the item back. Upon receipt and confirmation, we will prioritize sending you a correct replacement if available or issue a full refund, including any associated shipping costs.

10. Contact for Assistance
For any questions regarding our Return & Refund Policy or if you need help with the return process, our Customer Care team is here to assist. You can find the appropriate contact details on the playfulapparels.com website. We appreciate your understanding of and adherence to these policies, which help us serve you better and maintain the high standards of Playful Apparel.